We've got answers

What is the shipping cost?

We offer worldwide shipping!

If you are in the US, you can relax because we offer free shipping on most orders within the USA.

For orders in Europe and the UK, we offer a flat rate shipping fee of $30, excluding duties and taxes.

For the rest of the world, our flat rate shipping fee is $60, also excluding duties and taxes.

During checkout, we will present the exact shipping options for your country. Delivery times may vary depending on the destination country.

When will I receive my order?

Our shipping times vary depending on where you are located. Here are some general estimates:

  • E.U.: 2-3 business days 🚀
  • U.S.: 3-5 business days ✈️
  • Rest of the World: 7-14 business days 🚣

Delivery times may vary depending on where you reside. If you live far, far away, delivery time can take up to a few days longer. If you order customized labels, your delivery will take longer. Give us a few extra days to print your logo on your brand-new labels.

Will I get a tracking link?

You will receive a tracking number when your order has been shipped. Click on your tracking number to be redirected to the tracking page.

Will I have to pay customs?

Customs duties vary from country to country and also depend on the value of your order. Cheqroom does not cover these costs.

When will I receive my invoice?

You will receive an invoice within two weeks after placing your order.

When will my order ship out?

Orders without customization have a processing time of 2-5 business days. Once dispatched, an email containing the parcel's tracking number will be sent.

The processing time would be up to 10 business days for orders with customization requests.


How to pick the right range?

You can pick the range of the labels yourself, but only for labels without a QR code AND if the range you choose fits the size of the label.

You cannot choose the range for labels with a QR code.

How do the labels work with Cheqroom?

Once you've attached your asset labels to your items, you can add the barcode or serial number as an extra column on your CSV file. Then, import it to Cheqroom, and that's it!

If you prefer to add the codes simultaneously when you're physically attaching them to the items, you can use Cheqroom's Mobile App. Click on the item. In the info tab, choose Scan a code and scan the item. Learn more in Cheqroom's Help Center.

I do not use Cheqroom. Which labels can I use?

Looking for the best experience? Cheqroom software can help you manage your equipment, prevent overlapping bookings, and ensure that you never lose an item again.
If you are using a different system, we can only offer you the following asset labels:

Start your free trial - no strings attached. 😉


Can I have my logo on the label?

Sure. We have five labels which you can customize with your logo so your crew or other crews can easily recognize them 👀
Those are:

Which file formats can I use?

You can upload your logo in almost all visual formats: JPG, PNG, WEBP, SVG, and EPS.

Use our customizer to see how it will look once printed!

Which labels are printed in color?

We have three labels that can be printed in color:

Can I customize the QR code itself?

No. The QR codes are always unique and in Cheqroom's special format.

If you want to have custom ranges, you'll need to pick labels with barcodes or datamatrix.

About Cheqroom

What is Cheqroom?

Our Equipment Management Software is the best in the world, and our customers agree. They love our product because it helps them track their most valuable gear.

With Cheqroom they know its location, condition, and who is responsible for it. With our software, you can effortlessly access all the information you need about your equipment.

Where are you located?

Our HQ is in the beautiful and cozy city of Ghent in Belgium. But we also have an office in Brooklyn, New York. You are more than welcome to come and say Hi 👋

Where can I follow your company on social media?

For the best content on all about gear, make sure you follow us on Youtube. We also share great content on Instagram and TikTok. - We love reels, videos, and making fun of ourselves 💕

How do I contact the company if my questions still need to be answered here?

You can always email us at store@cheqroom.com or call us at +1 646-751-8792.
Our Label Queen will be happy to help you!